FAQ

Q: Are your products authentic?
A: Absolutely! We source our products from trusted suppliers to ensure authenticity and quality.

Q: What if the item I want is out of stock?
A: If an item is out of stock, you can contact us on Whatsapp. We’ll alert you as soon as it becomes available.

Q: Do you offer warranties on your products?
A: Warranties are available on select items. Details will be mentioned on the product page.

Q: What is your return policy?
A: We accept returns within 14 days of delivery, provided the item is unused, in its original packaging, and includes all tags. Certain items, such as personal care products, may not be eligible for return.

Q: What payment methods do you accept?
A: We accept the following payment methods:

• Cash on Delivery (additional fee may apply)

Q: Can I change or cancel my order after placing it?
A: Changes or cancellations can be made within 1 hour of placing the order. Please contact our customer service team immediately.

Q: What happens if I’m not available to receive the delivery?
A: The courier will contact you to arrange a second attempt. If the delivery is still unsuccessful, the order will be returned to our warehouse.

Q: Do you deliver to all areas in Saudi Arabia?
A: Yes, we deliver to all major cities and regions in Saudi Arabia. Delivery times may vary for remote locations.